The Virginia Governor has deemed Home Improvement and Construction essential during the stay home order. We are continuing to accept new work, and we are taking precautions to keep our customers, employees, and communities safe.
Fortunately for our customers and employees, our processes of building, permitting, deliveries, inspections, and approvals largely avoid any person-to-person interactions. This means our process can continue without jeopardizing the health of others. However, to ensure that we don’t put anyone at unnecessary risk, we will be using technology to avoid in-person interaction during our design consultation and bidding process.
For the next few weeks, Loudoun Deck and Fence will be using video or the telephone for the part of the process that usually happens face to face in your home. Fortunately, we have been experimenting with this method for some time, and we believe the process will still produce our high standards of quality, education and customer satisfaction.
The process will still involve an experienced estimator coming out, measuring the back of your house, and surveying your property. What will change is we will be completing the bid via email, video conferencing or telephone. You will still be able to see a computer designed rendering of the deck on your house and draw on our 20 years of experience to discuss the benefits of materials and design choices via telephone or video consultation. We believe this will let us serve our customers while being careful about the spread of disease.
Please contact us to schedule a video bid or with any questions or concerns about your upcoming project. While we will miss meeting with you face to face, we also want to do whatever it takes to protect the health of our customers, employees, and communities.